FAQ's
FAQ
When will my order ship?
We are currently shipping items within 1 week of the purchase date. Once the order has been processed and prepared for shipment, you will receive an email with tracking information. It is our biggest priority to keep our small team working safely to fulfill orders and we are continually grateful for your patience and support during this time!
What is your return policy?
All Sales Are Final at this time. Of course if there is an issue with your order please contact us directly so we may assist you.
What are the shipping costs?
Upon checkout your order will be assessed by total weight, dimension and destination. We currently use USPS and UPS for shipping. Your choice of carrier and speed of delivery will determine the cost of shipping.
Do you offer delivery?
If you live in Los Angeles we are able to offer you delivery for large scale items such as furniture. Please contact us directly at tumbleweedmail@aol.com for furniture delivery options.
Do you have curbside pickup?
We are pleased to now offer curbside pick-up as an option for our local customers. If you live within the local area, you will now have the option to choose curbside pickup!
How Curbside pickup works:
If you live locally, curbside pickup will be an option you can choose at check out.
Most items will be ready within 48 hours from placing the order.
When your order is ready you will receive a confirmation email so you can contact us to arrange a time for pick up.
CURBSIDE PICK UP HOURS:
Monday – Friday: Noon – 4pm
Saturday: 11am – 3pm
When you arrive for your scheduled time window you may call us from your car 310-450-4310 to alert us you have arrived at our Abbot Kinney location and to inform us where you may be parked.
In front of our store we have a 15 min loading only spot for convenience.
One of our staff will bring you your order and can either place it in your trunk or inside your car for you.
Our Curbside Pickup Protocols
To support the well-being of our small hard working team and our loved customers, we’re taking the following precautions:
Increased sanitization throughout our stores — Our team will remain vigilant in keeping our store disinfected and will wash their hands frequently throughout the day.
Face Coverings — All employees are required to wear face coverings/masks at all times around customers and each other. We respectfully ask our customers to join us in wearing face coverings during curbside pick-up transactions.
Cashless Transactions — All orders must be paid online prior to curbside pick-ups.
Social Distancing — We respectfully ask that our employees and customers remain a respectful social distance at all times.
Memos — We are not offering memos at this time. We’ll let you know as soon as it’s safe to do so!
Returns — At this time we are not able to accept returns and All Sales Are Final. If you have a problem with any item in your order, please contact us directly so we may assist you.
Wellness Check — If you are feeling under the weather, we kindly ask that that you hold on your curbside pick-up. We will gladly hold the items for you until you’re feeling better!
If you have any other questions or concerns, we are here for you. Send us an email at tumbleweedmail@aol.com at any time. Thank you for working safely with us and for supporting us during these times. We love you!
Tumbleweed Privacy Policy
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You will be able to opt-out of our emails at any time.